Support

Shipping & Returns

Everything about delivery, our 30-day trial and the 1-year warranty. Made to order, delivered with care.

Free shipping

Every Mazah Tower ships free, with tracking to your door.

30-day trial

Not for you? Free return and a full refund within 30 days.

1-year warranty

Covered against manufacturing defects, on top of your statutory rights.

Shipping

Where, when
and how

Made to order in small batches, so nothing goes to waste. Here's exactly what to expect.

Where we ship
Available destinations are shown at checkout before payment.
Shipping cost
Free on the Mazah Tower. Accessory shipping, if any, is shown at checkout.
Tower lead time
4 to 6 weeks after the drop closes (built to order).
Accessories & refills
The current delivery estimate is shown at checkout before payment.
Tracking
A tracking link is emailed the moment your order ships.
Returns

Returning is
simple

Changed your mind within 30 days? Three steps and it's handled.

Get in touch

Email info@mazah.nl with your order reference.

Ship it back

We send you a prepaid return label and simple instructions. Packaging it up takes minutes.

Get refunded

Once the return arrives and has been checked, we process the refund to your original payment method without undue delay and within the period required by applicable law.

You also have a statutory 14-day right of withdrawal. See our Terms of Service, or browse the FAQ if you still have questions.